1. Introduction
Welcome to HostWP! These Terms of Service (“Terms”) govern your use of our website and hosting services. By using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
2. Services Provided
HostWP specializes in WordPress hosting and management. Our services include, but are not limited to:
- Hosting WordPress websites.
- Providing support for WordPress installations and performance.
- Offering security features such as SSL certificates, daily backups, and malware scanning.
- Maintaining optimal server performance and uptime.
We reserve the right to modify or discontinue any of our services without notice, but we will strive to ensure the continuity of service whenever possible.
3. Account Registration and Usage
To use our services, you may be required to register for an account. You agree to:
- Provide accurate and up-to-date information during registration.
- Maintain the confidentiality of your account credentials.
- Be responsible for any activities that occur under your account.
We reserve the right to suspend or terminate your account if we suspect any unauthorized or fraudulent activity.
4. Payment Terms
All services provided by HostWP are subject to our pricing plans, as indicated on our website. Payments are processed on a monthly or annual basis, depending on your chosen plan.
You agree to:
- Pay all fees associated with your account promptly.
- Ensure your payment information is accurate and updated.
- Allow HostWP to suspend or terminate services if payments are not received on time.
We offer a 30-day money-back guarantee for first-time customers. After this period, no refunds will be issued.
5. Acceptable Use Policy
As a customer of HostWP, you agree to:
- Use our services for lawful purposes only.
- Avoid hosting content that is illegal, harmful, or violates any applicable laws, including, but not limited to, pornography, hate speech, and malware distribution.
- Not engage in any activities that may harm or disrupt our services or servers, including hacking, spamming, or overloading the network.
HostWP reserves the right to suspend or terminate your account if we find any violations of this policy.
6. Data Security and Privacy
We take the security of your data seriously. However, you understand and accept that:
- You are responsible for the content and security of your own website, including strong passwords and regular updates.
- While we implement security measures, we cannot guarantee complete protection from cyber-attacks or data breaches.
For details on how we handle your personal data, please refer to our Privacy Policy.
7. Limitation of Liability
HostWP will not be liable for any direct, indirect, incidental, or consequential damages resulting from:
- Your use or inability to use our services.
- Unauthorized access to or alteration of your data.
- Any interruption or termination of our services.
We strive to maintain the highest level of service, but you acknowledge that occasional interruptions may occur, and HostWP will not be held responsible for any resulting damages or losses.
8. Changes to the Terms
HostWP reserves the right to modify these Terms at any time. Changes will be effective upon posting on our website. By continuing to use our services after such changes, you agree to be bound by the updated Terms.
9. Termination
You may terminate your account at any time by contacting our support team. HostWP reserves the right to terminate or suspend your account if you violate any of the terms outlined in this document.
10. Governing Law
These Terms are governed by the laws of South Africa, and you agree to submit to the jurisdiction of South African courts for any disputes that may arise from your use of our services.
11. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at support@hostwp.co.